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Refund & Cancellation Policy

At Matrikas IVF Centre, we are committed to providing the highest level of care and support to our patients. However, we understand that certain situations may arise where refunds or cancellations are necessary.

 

Below are our policies regarding these matters:

Consultation & Treatment Fees

  • Consultation Fees: Fees paid for consultations are non-refundable once the consultation has taken place.

  • Pre-paid Treatment Packages: In case of cancellation before the commencement of treatment, patients may be eligible for a partial refund, subject to a 10% processing fee.

  • Refund Eligibility: Refund requests for unused services within treatment packages will be evaluated on a case-by-case basis. Refunds may not be applicable for services already rendered or medical procedures completed.

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Cancellations

  • Consultation Appointments: Cancellations made at least 24 hours in advance will not incur a penalty. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.

  • Procedure Cancellations: If you need to cancel a scheduled procedure, a minimum notice period of 48 hours is required. Failure to provide sufficient notice may result in partial or full charges for the procedure.

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How to Request a Refund?

Refund requests can be made by contacting our administrative team through the following:

Once the request is received, it will be reviewed within 7 business days, and an update will be provided.

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